Returns and Exchanges
What is your return policy?
We offer easy returns and exchanges within 30 days for orders placed on our website. Please note that clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions, pleas
How do I return an item?
You can make your return request via redo. Please enter your order number and zip code to get started.
How long does it take to receive my refund?
A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution.
How long does an exchange take?
Your exchange order is issued automatically once you have completed your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to U
Can I exchange for a different style?
Initiate your exchange. Please note clearance and last chance items are not available for exchange.
Can I return a worn item?
To ensure your satisfaction with your purchase from Vance, we recommend trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note, we are unable to accept returns with visible
When can I expect my return to be processed?
Standard: 3-5 business days. Holidays / Promotional Periods: 5-7 business days. *Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund
What should I do if I received the wrong item or a defective product?
We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support
Can I exchange Last Chance / Final Sale items?
Last Chance / Final Sale items are not eligible for returns or exchanges.
My shoes arrived damaged.
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please initiate your exchange or return here.