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<p>We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support</p>

We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support

What should I do if I received the wrong item or a defective product?

Returns and Exchanges

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I've accidentally chosen the wrong size or color?

How long does it take to receive a refund after an order cancellation or return?

How do I cancel my order?

Ordering and Payments

How do I use a coupon code?

Do you offer price matching or adjustments?

Promotions and Discounts

My order is missing an item

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

When will my expedited order ship?

Tracking shows my purchase was returned to you. What can I do?

How long does it take for my order to be processed and shipped?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

What do I do if my package shows as delivered, but I have not received it?

What happens if my package is lost during transit?

Do you have free shipping options?

What should I do if I receive someone else's order?

Shipping and Tracking

What is your return policy?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged.

How do I find my size?

Product Sizing and Care

How do I unsubscribe from Vance Footwear e-mails?

How do I delete my account?

Accounts

Contact Us

What should I do if I received the wrong item or a defective product?Updated 3 months ago