Shipping and Tracking
My order is missing an item
We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support.
How do I track my order?
Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the sta
How soon will I get my package?
Standard Shipping:We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, or Hawaii addresses may take up to 45 da
Where do you ship?
We ship within the United States only and do not offer international shipping at this time. We ship to all U.S. states, including Alaska and Hawaii, as well as U.S. territories. Please note:. We do not currently ship to PO Box addresses or APO/FPO/D
I live on a military base. Will that change the shipping time?
At this time, we do not ship to APO/FPO/DPO military addresses. We apologize for any inconvenience and hope to expand our shipping options in the future.
Why didn't I receive my order confirmation email?
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is current, and consider disabling any spam blockers which may be preventing our messages from reaching y
When will my expedited order ship?
The daily cutoff is 12pm MST for expedited orders (excluding weekends and holidays). Any orders received after these times or placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. *Please allow up to two busi
Tracking shows my purchase was returned to you. What can I do?
Once your package is returned and received at our facility, we will be able to re-ship it to your correct address. Please contact us via chat or email to make any corrections needed.
How long does it take for my order to be processed and shipped?
After you place an order with us, it will be processed within 2-3 business days. Once processing is complete, you will receive a shipping confirmation that includes your tracking number. If you have not received your tracking number after 5 business
My tracking shows delivered but I have not received it. What can I do?
Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If
My package is lost.
We are happy to offer Package Protection for all Vance orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Package Protection and you experience damage to
What do I do if my package shows as delivered, but I have not received it?
If the tracking indicates that it was delivered and you have not received your package, or if it exceeds 5 business days without a scan, please follow these steps:. If you still need assistance, please reach out to us via chat or email for further su
What happens if my package is lost during transit?
If your package appears to be lost in transit, we recommend filing a claim if Free Returns + Package Protection was a selected option during your purchase.
Do you have free shipping options?
We offer free shipping for orders over $150, which is automatically applied at checkout.
What should I do if I receive someone else's order?
If you have received an order that is not yours, please contact us via chat or email, providing as much information as possible, including the order number if available, your address, and any details from the packaging such as the tracking number. We