Coupon codes must be applied at checkout. Each coupon code can be used once per customer. If a coupon code shows it has expired, it means it has already expired or has been applied to a previous order, and our system cannot reapply it. Please note, d

Coupon codes must be applied at checkout. Each coupon code can be used once per customer. If a coupon code shows it has expired, it means it has already expired or has been applied to a previous order, and our system cannot reapply it. Please note, discount codes cannot be used on clearance items, final sale items, promotional items, and Order Protection. Discount codes are not stackable on our site, only one discount or code can be applied per order.

How do I use a coupon code?

Due to our rolling promotions and partner site policies, we do not offer price adjustments at this time. Our goal is to provide the best value at the time of purchase, and we encourage you to take advantage of our current promotions and discounts. If

Due to our rolling promotions and partner site policies, we do not offer price adjustments at this time.Our goal is to provide the best value at the time of purchase, and we encourage you to take advantage of our current promotions and discounts. If you have any questions or need assistance, please feel free to reach out to our customer service team.

Do you offer price matching or adjustments?

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Promotions and Discounts

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I've accidentally chosen the wrong size or color?

How long does it take to receive a refund after an order cancellation or return?

How do I cancel my order?

Ordering and Payments

My order is missing an item

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

When will my expedited order ship?

Tracking shows my purchase was returned to you. What can I do?

How long does it take for my order to be processed and shipped?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

What do I do if my package shows as delivered, but I have not received it?

What happens if my package is lost during transit?

Do you have free shipping options?

What should I do if I receive someone else's order?

Shipping and Tracking

What is your return policy?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged.

Returns and Exchanges

How do I find my size?

Product Sizing and Care

How do I unsubscribe from Vance Footwear e-mails?

How do I delete my account?

Accounts

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